Why is there a charge for 'The Just Dating Group Limited / justdatinggroup.com' on my statement?

If you see a charge for The Just Dating Group Limited / justdatinggroup.com on your bank statement, it's a payment for an online dating or social networking website.

As all payments go through 3DS you will likely have approved the payment - therefore please contact us first with any disputes before contacting your bank to avoid making any fraudulent chargeback claims. Be aware that all chargebacks are thoroughly investigated and evidence of usage will be supplied to your bank.

Which dating site am I paying for?

If you need a reminder of which dating site you have an active subscription for, enter the email address you signed up with below. If your email address is registered to one or more sites operated by us, we'll send you an email with the details.

Don’t think you made the payment?

If you have joined a dating or social networking site, there is a good chance the payment relates to that site. Please use the form above to check what sites you registered on - if you wish to cancel, log in to your account on the site and follow cancellation instructions.

Be aware that all chargebacks are thoroughly investigated and any fraudulent chargebacks may result in you being added to a blacklist with our processors. This may stop future online purchases using your card. Denying a purchase that you have made may be a criminal offence and an investigation leading to fines or other legal action could be made against you. False claims of fraud could also impact your credit rating.

Why are you charging me?

The charge you can see on your bank statement is a payment for your online dating or social network membership. For your convenience, your membership may automatically renew at the end of your subscription term unless cancelled. No membership will be rebilled once it has been successfully cancelled.

Want to cancel your subscription?

If you wish to cancel your subscription, please log in to the site to cancel your subscription. You can log in by entering your email address above and following the links in any email you receive.

From your PC or tablet, log in to your account and go to 'Account > Site Membership'. Under 'Help With Your Membership', click 'here' to cancel your subscription. You will be presented with further instructions on your screen.

From your mobile, log in to your account. From your dashboard, scroll down and tap 'Account > Help'. At the bottom of the page, under 'Cancelling your subscription', click 'here' to cancel your subscription.

When you have finished the process, you'll be taken to a confirmation page and we'll send you a Support Message confirming the time and date that your account will go back to a basic membership.

We are unable to process the cancellation for you but don't worry we are here to assist if you have any concerns.

About The Just Dating Group Ltd

We partner with SAAS companies, marketing their products and services to an online audience providing a secure reliable online payment environment for end users to make payment online.

Our affiliate network specialise in marketing in specific geographic regions where we market Products to an online audience.

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Contact Us


The Just Dating Group Ltd
71-75 Shelton Street
Covent Garden
United Kingdom

Get in touch

Call our Customer Care team between 9am — 5pm (UK time) Monday to Friday, on 0330 822 6459 or email us at [email protected].